IR-{NUMBER}: {TITLE}¶
- Status: Draft | In Progress | Resolved
- Date: YYYY-MM-DD
- Severity: P1 – Critical | P2 – High | P3 – Medium | P4 – Low
- Duration: HH:MM (detection → resolution)
- Affected: {service / component / customer segment}
- Owners: @{handle}
Summary¶
One or two sentences describing what happened and the customer impact.
Timeline¶
| Time (UTC) | Event |
|---|---|
| HH:MM | Incident detected |
| HH:MM | On-call notified |
| HH:MM | Root cause identified |
| HH:MM | Mitigation applied |
| HH:MM | Incident resolved |
Root Cause¶
Describe the technical root cause clearly. Include contributing factors.
Impact¶
- Customers affected: {number or estimate}
- Services degraded: {list}
- Data loss: Yes / No
Resolution¶
What was done to resolve the incident.
Action Items¶
| # | Action | Owner | Due Date | Status |
|---|---|---|---|---|
| 1 | Pending |
Links¶
- Linear issue(s):
- Related PR(s):
- Runbook(s):
- Post-mortem meeting notes: